Company

How we use personal information

Docutiva is managed by Archeris Limited, a registered company in England and Wales under the registration number 696 1200, and is committed to ensuring your privacy. We operate the following Privacy Policy which defines how we use and protect your data and personal information. If you would like to contact us, please use the details listed at the bottom of this page.

How we use your information

• We use your information to provide you with access to our website to enable you to download information and documents available in your account. From time to time we may contact you to update you on our services and to make you aware of new products, services or features within your account.
• We use your information to produce reports and statistics on our website and to analyse our website analytics.
• Your personal information, including your name, address and all other personal details will remain confidential at all times and will never be used without your consent with any third party.
• We may use your company logo as part of our marketing and advertising campaigns unless requested otherwise.

Disclosing your information

• We comply with the laws of England and Wales with regards to the storage and disclosure of information. All data stored electronically within our offices is encrypted and protected.
• Any information you provide will never be passed on to partners or third party agencies, unless you permit us to do so.
• Certain information that You provide to Us is defined as Sensitive Personal Data by the Data Protection Act 1988. We do not store any sensitive personal data other than that which is necessary to provide you with the services sought. You therefore give us your explicit consent to collect, process, disclose, transfer and store your sensitive data for the purposes of providing you with the Docutiva product service.
• Please note that due to the nature of our hosting server environments, your data may be transferred to countries outside the United Kingdom.
• You agree that by using this service, you will keep your Docutiva account username and password confidential and not disclose it to any other person.

The use of cookies

Cookies are files that are stored on your computer and enable us to recall session information and whether you have visited the website before. If your computer rejects the use of cookies you may not be able to access Docutiva.

Retaining and access to your data

We use security measures to protect Your information from unauthorised persons. We retain Your information for a reasonable period or as long as the laws of England and Wales requires.

You are entitled to see the information held about you and can request us to provide you with this information or to update the information we hold about you.

Modifications to our privacy policy

Changes to our privacy policy are posted to the Docutiva website. If appropriate, we will notify you by email of any changes significantly affecting your service or the privacy policy we operate. By using Docutiva you agree to be bound by the most recent version of our privacy policy.

Payment Processing

Payments are made monthly or quarterly in advance, and can be made either by credit card or via bank transfer.

All online payments are processed by Paypal Merchant Services. We use Paypal Website Payments Pro with recurring payment API facility for ongoing subscription payments. This means that your credit or debit card details are passed directly to Paypal and used to create a recurring payment profile directly through Paypal's website. Your payment details are not stored on Docutiva servers. This lets us process monthly subscription payments using one of the largest and most respected payment providers in the world without having to store credit card details.

Refunds

Docutiva charges for the use of its software monthly in advance. With the exception of bespoke enterprise contracts, all accounts can be cancelled from within the administrator interface at any time without notice. We do not offer refunds on payments already taken for the current month. If you wish to cancel your account, you should do so prior to the start of the new billing month.

Contacting us

For all queries relating to our privacy policy or your account, please contact us at the following details:

Archeris Limited (Docutiva.com)
55-57 Rivington Street
Shoreditch
London
EC2A 3QA

Tel: 0845 468 1421
Email: info@docutiva.com