Popular questions about Docutiva
Why are my emails being delivered to my junk mail folder?
You should start by adding the email address to your address book. You should also add an authenticating record to your domain to include our servers. Please contact our support team to find out how to do this.
I don’t seem to be receiving emails, what could the problem be?
Either our domain, or that of a client, may not be configured correctly and requires a change to its domain DNS settings. Please let us know immediately and provide an explanation of what is happening.
My registration email didn’t arrive, what is the problem?
Your email provider might be sending our mails to your junk mail folders. Please check if this is the case and let us know the outcome. We might need to make a change to the domain DNS settings.
Will I receive spam emails from third parties?
Docutiva does not share information with third parties.
Will I receive an email when a new file is uploaded for me?
Yes. You will receive a mail whenever a batch upload routine is complete, or when someone adds/edits a content item and selects to email you.
How do I know when something requires my attention?
You should receive an email whenever there is something that requires your attention. The email will detail what has been added and provide a link to the relevant item.
What types of system emails does Docutiva send?
Docutiva sends email notifications whenever users are added, or content is created or edited within the system. Users have control over whether emails are sent out and to whom they are sent. When batch routines are run to upload content, users from each workspace will receive an automated email informing them of new content.
Does the system email the client after an upload is complete?
When completing a batch upload to multiple accounts, workspace users will receive an automated email letting them know a new document has been uploaded to their workspace. When doing a single manual upload, you have the choice of selecting whether to send an email to the workspace user or not.
Page 1 of 1 pages