Popular questions about Docutiva

What are your support hours?

We offer support during UK office hours of 9am to 6pm, Monday to Friday. We offer email support, an online support ticket system, and optional premium telephone support to enterprise clients.

Where is Docutiva hosted and why?

Docutiva is hosted in the Amazon Elastic Compute Cloud (Amazon EC2) which offers the benefits of using the same reliability and security standards you expect from Amazon.com, along with the infrastructure to scale our capacity on demand, within minutes of our requirements changing.

Who provides and authenticates the Docutiva SSL certificate?

Docutiva is secured via 128-bit SSL by GoDaddy.com Inc.

Is Docutiva secure?

Yes. Docutiva is hosted in the Amazon Elastic Compute Cloud (Amazon EC2) which offers the benefits of using the same reliability and security standards you expect from Amazon.com, along with the infrastructure to scale on demand. Docutiva is secured with hardware and software firewalls and and industry standard enterprise security is implemented using ASP.NET and Microsoft SQL Server. Files are protected via URL authentication, ensuring unauthorised users cannot access files they are not permitted to, whether via a URL or from within the system. Data is transmitted over 128-bit SSL.

Can I add a login panel to my website for a seamless login experience?

Yes. Docutiva provides a 3 step wizard that lets you create a login box for your site. Simply select the type, style and layout of the box and the wizard will generate the code to paste into your site.

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